TERMS & CONDITIONS

1 – TERMS OF SALE

By placing an order with TROPIGAL THE LABEL you are consenting to purchase a product on and subject to the following Terms and Conditions regarding the shipping and delivery of your order. All TROPIGAL THE LABEL orders are subject to availability and confirmation of the order priced in U.S. only. Times of dispatch may vary according to availability and subject to any delays resulting from postal services TROPIGAL THE LABEL will not be held responsible.

Orders will be dispatched within 12-48 hours after full payment is received and available in stock (Excluding weekends & public holidays).

2 – PAYMENT

All customer card details are masked for security purposes and administered automatically then destroyed once the transaction has been processed and approved. TROPIGAL THE LABEL will never retain your card details without your permission.

We accept the following methods of payment;

Visa, Paypal, Mastercard  

3 – SHIPPING POLICY

U.S. WIDE SHIPPING

REGULAR POST (UNTRACKED) – 1-3 Business days

U.S. WIDE SHIPPING
REGULAR POST (UNTRACKED) – 3-6 Business days

INTERNATIONAL TRACKED SHIPPING
REGULAR POST ESTIMATION (COUNTRY DEPENDANT – UNTRACKED) – 6-10 Business days

TROPIGAL THE LABEL will aim to deliver within the time indicated by us when you place your order, however, this is an estimation only. TROPIGAL THE LABEL will aim to inform you if such a delay occurs to the estimation provided but will not be responsible for lost, stolen or packages delayed in transit.

Please ensure you have entered a street name and phone number for your order. It is crucial you enter the correct delivery address. TROPIGAL THE LABEL will not be responsible for incorrectly entered delivery addresses.

All products on ‘PRE-ORDER’ will be delivered as specified in the estimated time frame provided to you when placing your ‘PRE-ORDER’, unless advised otherwise.

4 – RETURNS POLICY

TROPIGAL THE LABEL accepts returns for all full price items that adhere to the following conditions. Unfortunately, Sale items cannot be returned.

Items must be returned within 14 days of receiving your order.
All original tags must remain attached.
Item(s) must be in original condition and unworn.
Return must be accepted via email confirmation before returning to PO Box.

To process your return contact TROPIGAL THE LABEL via support@tropigalthelabel.com quoting your name, order number and item(s) you wish to return. Once you have received return confirmation via email, please send to the following address –

TROPIGAL THE LABEL
PO Box 126
Pensacola, Florida 32591
 

Any items returned outside the 14 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return.

Your refund will be credited to the original credit card or PayPal account. please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately, we are unable to influence this.

Please make sure you post your return using a traceable service as TROPIGAL THE LABEL cannot be held liable for any lost packages. It is important to hold on to your tracking number to ensure the return package has arrived safely to us. TROPIGAL THE LABEL does not cover any postage costs associated with domestic or international returns, all costs associated with returning items to us are the responsibility of the customer.

5 – FAULTY PRODUCTS

If you have unfortunately received a faulty product from TROPIGAL THE LABEL, please notify us as soon as possible via email to rectify your order: support@tropigalthelabel.com

6 – EXCHANGES

If you need to make an exchange, please email your requirements, quoting your name and order number to support@tropigalthelabel.com. We cannot guarantee that TROPIGAL THE LABEL will have the requested size in stock to exchange.

Any exchanges requested that TROPIGAL THE LABEL does not have in stock will be issued with a Credit Note or Full Refund.

7 – INDEMNIFICATION

You hereby indemnify to the fullest extent Company Name from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms & Conditions.

8 – DUTIES & TAXES

TROPIGAL THE LABEL cannot be held responsible for any possible duties and taxes which may be incurred by customs in the country where delivery is made. If your order is subject to any additional duties or taxes at the arrival of your country, this is unfortunately out of our control. Please contact your local customs office, if you would like more information regarding duties and taxes.

9 – PRIVACY

Your privacy on the Internet is extremely important to us. TROPIGAL THE LABEL respects your right to privacy. Therefore TROPIGAL THE LABEL does not share.

10 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between TROPIGAL THE LABEL and you in relation to your use of this Website and supersede all prior agreements and understandings.